FAQ

What is a caregiver?

In home, private non-medical caregivers always have experience in their field. Our caregivers provide care for children, adults, and animals. They often have training or other forms of formal education. We offer a wide range of caregivers from licensed nurses, nurse aides, certified HHA’s, experienced companions, professional nannies, babysitters, drivers, or a pet sitter. They are expected to assist in the physical and mental well being of the client and the family’s needs. They also perform light housekeeping, preparing meals, shopping, assisting with doctor appointments, assisting with medication, travel, assisting with homework, studying, driving to events and appointments and assistance with all aspects of care needed.
Caregivers can work, full time, part time, live in or live out.
*(childcare caregivers are usually long term, full time or part time, while babysitters are immediate, short-term (a few hours at a time) childcare providers who lack the experience and training of a professional caregiver.)

What exactly are the differences between caregivers, Au Pairs and babysitters?

Caregivers are in fact the only professional childcare providers of the three. Caregivers always have experience in providing care for small children and often have training or other forms of formal education. Caregivers are also expected to perform light housekeeping, particularly for the children.

Au pairs are typically teenage or early-20′s girls from overseas who come to the United States for periods up to a year and ‘earn their keep’ by helping out with housework and tending to the children and in exchange, receive room and board and a small stipend.

By law, Au pairs are not allowed to work as many hours as caregivers and quite often lack extensive experience in childcare. Babysitters are immediate, short-term (a few hours at a time) childcare providers who lack the experience and training of a professional nanny.

Why do you charge a registration fee for placements?

The one time registration fee of $200.00 covers “one year of  service.” Once registered, the client can utilize the 24 hour service at any time, and has immediate coverage. If you have an emergency and you need to have a caregiver immediately, your sitter calls in sick, your child has a school closing, a senior in the home needs assistance, a senior needs assistance with getting to a doctor’s appointment or shopping, or there is a break in your normal coverage, “as a registered client,” all you need to do is call the 24 hour service line. Upon speaking with a caregiver specialist, they will verify you your name, address, phone number and the date and time the service is needed. A caregiver will be at your home within 4 hours.

As a registered client, you also receive discounted rates on all  services and the service can be billed to your credit card on file.

What is your screening process?

All candidates go through a thorough background check which includes; social security number verification (verifying the number belongs to the candidate, and that no one else uses that number and verifying previous employers and addresses), a criminal background check within the county and/or state; and a driver license abstract; from the state’s Department of Motor Vehicles. All aspects of the background check must return only clean results. In addition, all candidates are interviewed extensively and must provide multiple references of previous employers that are verified.

What information will Family Care Option provide us with?

Family Care Option shares with our families the results of the background check and letters of reference, and contact information of the previous employers, the background information is only given upon the family hiring a candidate, we also assist in providing the family information to get in touch with previous employers willing to discuss their experiences with the nanny and answer any questions the family may have.

 

What if our Caregiver doesn’t work out?

In the unfortunate event where a placement doesn’t work out, Family Care Option offers a replacement guarantee for the first 90 days, even prior to termination of the caregiver. The replacement is essentially the same as the original placement process.

Family Care Option will  find a new caregiver that fits in with your family and there is virtually no limit as to how many caregivers you’ll be able to interview.

What are agency standards for applicants?

All caregivers are interviewed personally. All candidates are CPR and First Aid trained, speak English fluently, have passed the background and reference checks flawlessly and are legal to work in the United States. Our caregivers must have had at least 3 years of experience within the United States.

 

Do caregivers perform light housework as well?

Our caregivers are required to do general housekeeping, laundry, and light cooking. However, we never expect our caregivers to perform housekeeping tasks at the cost of not giving the child, adult or pet the attention they need.

How long does it take to place a caregiver with a family?

Typically, the process tends to take 1-2 weeks. Sometimes it may take longer if the caregivers desired for the position aren’t available. We always advise our families not to make decisions in haste. Ideally, you should start your search at least a month in advance prior to needing the caregiver to start. The caregiver will be in charge of providing care for the adult, child or pet and it’s an extremely important responsibility not to be taken lightly. Take your time and be confident in your choice.

Do you give referrals to parents that have used your service?

Absolutely. We are proud to say we have a great satisfaction rate with both our families and our caregivers and many of our families would love to share their experience with you. Just give us a call and we will be glad to get you in touch.

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Family Care Options

142 West 57th Street

11th Floor

New York, N.Y., 10019

24hr Client Support
(212)-SITTERS or (212)-748-8377

Long Island Office
(516)-OPTIONS or (516)-678-4667

California Office
(760)-507-1454

Email
info@familycareoption.com
support@familycareoption.com